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How to read Superbuy QC photos in Australia

A good quality check starts with a question you can answer from a photo. Use the listing, your order and the warehouse images together, then record what you could verify.

A tape measure laid flat across the chest of a green hoodie
Illustrative QC image. Ask for a straight-on photo showing both edges of the garment and the entire measurement.

Look for the details that distinguish your option

Check the label or option code, then match the piece count to the order. For a two-piece set, check the size label on each piece. Similar shades can be difficult to tell apart under warehouse lighting, so a code or photo of both pieces together can be more informative.

Compare the same measurement

Suppose your favourite hoodie measures 54 cm across the chest with the fabric flat. A warehouse photo suggests 52 cm, but the tape begins inside the seam. Ask for a new photo before recording the difference. For this check the tape should run straight across, with the zero mark and both side seams visible.

Ask for a photo that resolves the question

For the hoodie, try “Please lay it flat without stretching and photograph the width from side seam to side seam, 2 cm below both armholes. Include both edges of the fabric and the tape’s zero mark.” For a bag with a questionable strap, ask for a close-up of the strap anchor on the side you are checking.

Write down the decision before forwarding

Record the confirmed measurement or visible issue and attach the relevant photo reference to your notes. If the answer affects whether you keep the item, check the return or exchange window while it is still at the warehouse. Photos are evidence of visible condition. Fit, materials and authenticity need additional evidence.

Official resources

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